| Client | Would you recommend Mellott & Mellott to others?
| Where the employees with whom you had contact courteous, friendly and responsive?
|
| | | |
| Gary A. | Yes, the service has always been great. They take the time to be sure the customer understands all information. | Always. That is why you have been our tax firm for over 20 years. |
| Muriel B. | Yes, timely service and good advice. | Yes |
| Robbin B. | Yes, Greg makes filing my taxes extremely easy. I simply send him the information and he takes care of everything. He's very knowledgeable and professional. | Yes |
| Joe B. | Yes | Yes |
| William B. | Yes, friendly and timely | Yes |
| Don & Leigh B. | Yes, Don, Sr. has always been there to help support and advise us each and every time. | Yes, completely. |
| Boren, Ann & Greg | Yes, we've never had a problem Matt couldn't solve. | Yes |
| Mary Jane B. | Yes, John's confident reassuring manner reduced my anxiety. Prompt response to my calls and messages were appreciated. | Yes |
| Donna B. | Yes, very good communication, quick turnaround time and courteous. | Yes, very much so. |
| Rosemary B. | Yes, always satisfied. | Yes, very much so. |
| Ann B. | Yes, professionalism, integrity, promptness, courteous and detailed | Yes, very much so. |
| Ralph & Martha B. | Yes, very personal service and wonderfully smart, capable people. | Yes |
| Tim B. | Yes | Yes |
| Carrie B. | Yes, Rick is always so fast with getting our taxes back to us. Everything is returned to us in a very neat and orderly way. | Yes, very much so. |
| David C. | Yes, Mellott & Mellott is excellent. Our tax returns are fairly complicated. They make the returns easy to understand and file. | Yes. I received a phone call to let me know that a courier would deliver my tax returns to my home and approximately what time to expect the delivery. That's service. |
| David C. | Yes | Yes |
| Fred C. | Yes, prompt, professional, efficient, effective | Yes, on all accounts |
| Janet W. C. | Yes, Don, Jr. and Karen, the people from the firm with whom I work, impress me as being flawless in following the every changing tax law. I feel they are patient, thorough and always willing to answer my questions. I am thankful to have found them thorough David Osborn and am greatly comforted to have them take care of my obligations. | Yes |
| Kimbroe C. | Yes, prompt, responsive and competent. | Yes |
| John C. | Yes, the whole process has been made very easy. | Yes. I have only interacted with Rick and he has been exemplary; pleasantly reminding me to complete steps when I had become busy with other work. |
| Zoe C. | Yes | Yes, everyone is great. I feel I'm in safe hands. The ladies are wonderful on the phone which gives me a lot of confidence. |
| Treon & Chad C. | Yes, we trust you. | Yes |
| Doug C. | Yes, very smooth transition from previous accountant; personnel readily available; work appears thorough and complete. | Yes, absolutely. David provided knowledgeable information so that I could understand returns. Also, willing to defer to Don, Jr. when he was unsure which I found to be a plus because he didn't have to pretend knowledge when he didn't know. |
| Shirley C. | Yes, the company's reputation for integrity is well founded. Solid information and punctuality much appreciated. | Yes, always. |
| John C. | Yes, John is always there when advice is needed. | Yes |
| Tom C. | Yes, excellent, efficient, professional service. | Yes, very courteous. Receptionist does a great PR job for Mellott & Mellott. |
| Thomas C. | Yes, Mellott & Mellott has done a wonderful job on handling our tax returns. They are thorough professionals and we are very pleased with them. | Yes, absolutely. David provided knowledgeable information so that I could understand returns. Also, willing to defer to Don, Jr. when he was unsure which I found to be a plus because he didn't have to pretend knowledge when he didn't know. |
| Jorge C. | Yes, been with Mellott for over seven years and I've always been satisfied with the quality of service. | Yes |
| Rev. William C. | Yes, Mellott & Mellott accountants have always delivered prompt and efficient tax return forms for me. | Yes. I have always received courteous treatment from all Mellott & Mellott personnel. |
| Ellen C. | Yes, the best! | Yes |
| Jennifer Barrett D. | Yes | Yes |
| David D. | Yes, John has helped tremendously with the McDonald's deal, taxes and the sale of property without parents being involved since they have owned it previously. | Yes, John did a fabulous job and Cyndi is always there to complete any task needed. |
| Caroline D. | Yes, couldn't get better advice and help anywhere else. | Yes, totally so. |
| Alice D. | Yes | Yes |
| Ed D. | Yes, always great service and good advice. | Yes, absolutely |
| Kristy D. | Yes | Yes, wonderful |
| Mike E. | Yes, Greg is always very efficient in getting our taxes done and being that we have two small kids, he always makes it as convenient as possible. | Yes |
| Allen E. | Yes, competent, pleasant, medium size firm. | Yes |
| Greg E. | Yes, always responsive to questions and problems. | Yes |
| Richard F. | Yes, not only would we, but we have recommended you with pleasure. | Yes, absolutely. David provided knowledgeable information so that I could understand returns. Also, willing to defer to Don, Jr. when he was unsure which I found to be a plus because he didn't have to pretend knowledge when he didn't know. |
| Larren F. | Yes, John is a pleasure to work with. He is extremely intelligent and responsive. He helped correct problems from past tax actions, before Mellott & Mellott, guided us through complications outside our control during this tax season and helped us anticipate tax amounts well before they were due. Who could ask for more. We were so impressed with John that now my mother's two sisters all switched to Mellott & Mellott. We have a lot of confidence in your firm. | Yes, John and Kathy were very helpful. |
| Richard F. | Yes | Yes |
| William F. | Yes | Yes, the process was a lot smoother this year than in the past. John and Jeff are learning my idiosyncrasies. |
| Cynthia F. | Yes, efficient, available, professional and the feeling that "you" really matter and parking is so easy. | Yes |
| Mary G. | Yes, great people, great service. | Yes, absolutely. |
| Gregory G. | Yes, the service is excellent. | Yes |
| Amy G. | Yes, it's nice to have confidence that everything is taken care of. Thank you. | Yes |
| Ranny G. | Yes, the company and its personnel are thoroughly professional in all they do. | Yes |
| Andy G. | Yes | Yes, very, this is a firm hallmark. |
| Elizabe G. for Doris P. | Yes, very professional and courteous. | Yes, very much so. |
| James G. | Yes, the staff has proven to be very knowledgeable, friendly and easy to work with. | Yes |
| John & Donna G. | Yes | Yes |
| William G. | Yes, Tom is a competent and knowledgeable person who can adjust to any situation. | Yes |
| John G. | Yes, Jeff and Richard have been very easy and trustworthy to work with. They always follow up and answer any questions. | Yes, very much so. |
| Mike G. | Yes, great service. | Yes, absolutely. |
| Blake & Craig G. | Yes | Yes |
| William H. | Yes, they are both friendly and reliable. | Yes, Mellott & Mellott is an impressive firm. Everything is friendly and professional. |
| Robert H. | Yes, I have recommended your firm in the past and all seem satisfied. | Yes |
| William & Mary H. | Yes, Mr. Bowns and staff have been more accommodating and helpful with taxes. | Yes, the best. |
| Dale H. | Yes | Yes, absolutely, every person I have contact with could not be more helpful, courteous and friendly. |
| Janet H. | Yes | Yes |
| Kathleen H. | Yes | Yes, very courteous and friendly. |
| Thomas H. | Yes, as you know our brother, Earl John Hilvers, who is deceased, was responsible for Hilvers Catering & Meadowbrook Banquet Center accounting and tax preparation. Mellott & Mellott handled the transition smoothly and professionally. Our profit and loss statement is easy to understand, which is much appreciated. | Yes, your staff has been exceptional to work with especially Rick and Sandy. |
| Pat H. | Yes | Yes |
| Kerry H. | Yes, Ozzie is very attentive to his clients. This firm has met all of my needs. I plan to continue with this firm for as long as I pay taxes. | Yes |
| Jim H. | Yes, fast, professional and friendly. | Yes |
| Harriet I. | Yes | Yes, absolutely. |
| Ben J. | Yes | Yes |
| Bob J. | Yes, I can focus all my energies into my business because I feel secure with the professional, yet personalized service that I have with Mellott & Mellott. | Yes, as always. |
| David J. | Yes, professional, prompt and courteous. | Yes |
| Louise J. | Yes, I have always had great service and questions answered. | Yes, absolutely. |
| Jessica J. | Yes, everyone is always very helpful and questions are answered quickly. | Yes, extremely, I emailed Mike many times with questions and he very quickly and efficiently responded. |
| Josh J. & Ginger L. | Yes, everything was very easy to understand. The cover letter was wonderful. Everything was marked and ready to go. Wonderful. | Yes, Rick did a wonderful job preparing our taxes. He made he process so easy for both of us. We would like to thank him for all his hard work. He did wonderful job. |
| Joe K. | Yes, very satisfied. | Yes, very responsive. |
| Martha K. | Yes, if you all can put with my muddled mess and stay calm certainly you could do so for others. | Yes |
| William K. | Yes, you work as a team with my broker and lawyer as required for my best interest. | Yes, always and when I leave a message, you respond within 24 hours. |
| Dave & Theresa K. | Yes, confidence in their knowledge. | Yes, very. |
| Mike K. | Yes, personalized services and expert interaction including with my broker. | Yes |
| Jennifer K. | Yes | Yes |
| Thomas K. | Yes, Don, Sr. is always there doing a great job. | Yes |
| Susan L. | Yes | Yes |
| Charles L. | Yes | Yes, in every case. |
| Stephen L. | Yes, absolutely (I have). Top notch service, both on the substance and overall client relationship management. | Yes |
| Tracy L. | Yes, I would recommend Mellott & Mellott without reservation. | Yes, everyone that I had contact with at Mellott & Mellott were professional, courteous and very helpful. All calls were answered promptly. |
| John L. | Yes, efficient and accurate in detail. | Yes |
| Ian L. | Yes, you made the tax process incredibly easy for me. | Yes |
| Charlotte L. | Yes, very thorough and timely in tax preparation. Employee very helpful and I trust his competency. | Yes, very much so. |
| John L., Jr. | Yes, my customers have always been pleased with the work the firm prepares. | Yes, absolutely. I have always found Tom to be most helpful. |
| Jodi M. | Yes, what a professional well meaning group. | Yes, absolutely. |
| Mrs. Martin R. | Yes, we selected the firm because of high grades received from our clients - I agree - first class firm. | Yes, at all times. |
| James M. | Yes | Yes, since 1985. |
| Dan M. | Yes | Yes |
| Marian M. | Yes, everyone that I have dealt with very knowledgeable, courteous and eager to help. | Yes |
| Dee M. | Yes, you are all great. | Yes |
| Douglas M. | Yes | Yes |
| Russell M. | Yes | Yes |
| Adam M. | Yes, efficient, thorough and easy to work with. | Yes |
| Dorothy M. | Yes, most certainly. I know they would receive the most up to date information available and with the best courtesy shown. | Yes, everyone is up-beat and cheerful even if this is a tough time of year. |
| Lori M. | Yes, Karen is great to work with. Dave was also vey helpful with Great Plains questions. All very patient with new business set up. Willing to get to know business and business practice to meet needs. | Yes |
| Kevin M. | Yes, good service and professional staff plus personal involvement of Don, Jr. directly. | Yes, had minimal contact with the tax preparer; done via email. Very courteous and very professional. |
| William M. | Yes, complete, professional, personal service. | Yes, Karen is very professional. |
| Jeff M. | Yes, have done. | Yes, very. |
| Jim M. | Yes | Yes, have known and done business with Tom for over 40 years. |
| Matt M. | Yes, I would trust no one else to be as thorough and efficient as Mellott & Mellott. Rick and Cyndi were, once again, right on target. | Yes, no question. Ccustomer service is obviously a priority, very professional and courteous. |
| Pamela N. | Yes, Greg really worked with me even when everything seemed so confusing. | Yes, absolutely. |
| Sharbel N. | Yes, sense of urgency, accurate, customer oriented, cordial and pleasant to work with. | (see above) |
| Pat & Karen O. | Yes, outstanding firm. | Yes, perfect. |
| Patrick O. | Yes, Mellott & Mellott has prepared my tax returns for over 20 years providing timely, competent service. | Yes, very much so. |
| David O. | Yes, great service and great people. I also like the tax notebook. It makes it all easier. | Yes, awesome. Just like every year. |
| Drew O. | Yes | Yes, very friendly and very fast. |
| Jack O. | Yes, professional, timely, helpful, accurate and thorough. | Yes |
| Rev. Michael P. | Yes, thanks for 27 years of kindness. | Yes |
| Dennis P. | Yes, very professional & Knowledgeable. Very service oriented. | Yes, very satisfied. |
| Michael P. & Elizabeth B. | Yes, as new partners join our business, I always recommend your firm without reservation. | Yes, always. |
| William P. | Yes, customer satisfaction, prompt service and advice. | Yes, Judy is great. She recognizes me on the phone and in person. The Mellott boys, Tom and Tom are great. |
| Vicki P. | Yes, Mellott & Mellott are professionals who work expeditiously. | Yes, always. |
| Daragj P. & John W. | Yes | Ys, absolutely. |
| Mike P. | Yes, service is very good. My questions are answered quickly and concisely. Tax returns are prepared in a timely manner. | Yes, they responded via phone and email, almost immediately. |
| Judy Q. | Yes, you have handled my income tax returns for years and I always recommend you to my friends. | Yes, absolutely. When you call after hours, your message tells the party to contact you if they need to at anytime. I think that tells the party calling you are interested in helping them. |
| Kimber Q. | Yes, extremely pleasant and response times reasonable. | Yes, very much so. |
| Ravi R. | Yes | Yes |
| Kenneth R. | Yes, absolutely. Prompt, accurate and reliable. Can create a common view of approach to tax questions and answers. | Yes, always. |
| Kipp R. | Yes, thorough and thoughtful as well as friendly. | Yes |
| Joe R. | Yes, satisfied with competency and professionalism. | Yes |
| John R. | Yes, we have been Mellott & Mellott clients for years and could not ask for better service or a better relationship. | Yes, in all respects. |
| Deborah R. | Yes | Yes |
| Chris R. | Yes, what a breath of fresh air compared to our previous experiences. | Yes |
| John R. | Yes, very good communication. I appreciate the help. | Yes, absolutely. |
| John & Sue R. | Yes, very professional, friendly, timely and fair value for services. | Yes |
| Vincent R. | Yes, I have had 25 years of excellent service. | Yes |
| Peggy R. | Yes | Yes, extremely. Tom is terrific to work with. He is helpful, courteous and responds promptly. |
| Nelson R. | Yes | Yes, everyone is always very friendly and nice to my wife and I. |
| Gil R. | Yes | Yes, the best. |
| Donna S. | Yes, service (John) was personal, informative and very convenient. Felt that this was not just an account but a financial relationship. | Yes, again, very personable. Felt that I could contact the firm at any time...very respectful. |
| Tom S. | Yes | Yes, absolutely. Everyone is always responsive and customer focused. |
| Larry S. | Yes | Yes |
| Polly S. | Yes, your services are very professional and beneficial to your clients. | Yes |
| John David S. | Yes, your firm does a great job - very efficient. | Yes, very nice. |
| John Edward S. | Yes, great job. Very thorough. Made the whole process worry free. | Yes |
| Carolyn S. | Yes | Yes |
| Clara S. | Yes | Yes, Mike has been great. I have used other services before and your firm has been by far the best. |
| Mary S. | Yes, many people I know would also know the Mellott family as very fine, ethical people. | Yes, everyone was most helpful and considerate, going out of his/her way to do my taxes on time. |
| Kim S. | Yes, great service, friendly employees and easy to work with. | Yes, Mike was wonderful to work with and handled all questions promptly. |
| Ed & Ronda S. | Yes, service is excellent, solid advice, highly responsive, clear communication and attention to detail. | Yes, response is excellent and always has been. |
| Kenneth S. | Yes, I believe this firm to be unparalleled in service and integrity. I would and have recommended Mellott & Mellott to anyone needing the services provided. | Yes, everyone we interacted with was very courteous, friendly and responsive. I have utilized the services of the firm both for personal as well as business needs for about 33 years. |
| Robert S. | Yes | Yes, very. |
| Amy & Jim S. | Yes, we've been very happy with your service and feel confident that our taxes are correct. You've also been great working with Jim's practice. | Yes |
| Laura S. | Yes, Tom and David are very professional and nice to everyone at Wise Temple. | Yes |
| Joan S. | Yes, I have only good experiences with you. | Yes, helpful, respectful and prompt in all requests. |
| Ryan S. | Yes | Yes |
| Lawrence S. | Yes | Yes, absolutely |
| Garfield & Becky S. | Yes, Mellott & Mellott have been preparing our taxes for at least 30 years with never a problem; always prepared in good time - thanks. | Yea, always and all ways. |
| Dave S. | Yes | Yes |
| Amanda T. | Yes | Yes, very friendly and responsive. |
| Rus & Petra V. | Yes | Yes |
| Kathy V. | Yes, we appreciate the opportunity to meet with Don, Sr. at his home rather than at the downtown office. | Yes, we are very impressed with the speed in which our returns were prepared and processed. |
| Kathy V. | Yes, Greg was very professional and nice to deal with. | Yes, very nice and very courteous. |
| Geralt W. | Yes | Yes |
| James & Dinah W., Jr. | Yes, John and his staff's professionalism and kindness make this decision easy. | Yes, always |
| Daniel W. | Yes, service has been quick with no hassles. The advice is always accurate with my best interest in mind. | Yes, I have never had a bad experience since Mellott & Mellott has been preparing my taxes. |
| Ray W. | Yes, year after year - great advice - great service. | Yes, everyone always professional and display a sense of urgency. |
| Mary W. | Yes, definitely. The firm has always been prompt and professional. Staff with whom I've dealt have always been efficient and welcoming of questions. | Yes, I can't say enough good things about Rick, who always responds in a timely fashion if he isn't readily available. His assistant, Matt , with whom I dealt this year was patient, courteous and very pleasant. |
| Harry W. | Yes, Mellott & Mellott guided our company through our recent IRS audit providing outstanding support with excellent results. | Yes, all involved were excellent to work with. |
| L. T. W., Jr. | Yes, service is personal and effective. delivered with integrity and friendliness. | Yes |
| Charles W. II | Yes | Yes |
| Thomas W. | Yes, I was told that Mellott & Mellott was the only firm in town and we had to use you. | Yes, I have always had the very best care and attention from everyone in the firm. On occasion, the Partner in charge has been insulting but he's about to retire anyway. |
| George & Josephine W. | Yes, all Mellott & Mellott employees are and have been very kind, considerate and very helpful to us. | Yes |
| William & Jean W. | Yes | Yes |
| Lewis W. | Yes, great communication. David really stuck with it and did a great job. | Yes, absolutely. |
| Amy W. | Yes, I would feel comfortable recommending your company to others because of the superior service I have received. | Yes, extremely. |
| Joseph Z. | Yes, due to my great relationship with Greg, I have referred several of my customers to Greg. | Yes, absolutely. |
| Suzanne Z. | Yes | Yes |
| James Z. | Yes, timely, professional services, questions answered quick and completely. A pleasure to work with. | Yes, Mike has done an outstanding job each year he had prepared our tax returns. I'm sure there are others behind the scene who have supported him that are also due recognition - please extend my thanks to them. |
