Dear Client: As we had done last year, we mailed surveys to our clients asking for their opinions and feedback on the preparation of their just completed 2001 tax returns. As in the past, the results were clearly positive. 98.65% of our clients who replied said they would recommend our firm to others and would allow us to use them as a reference.
Below are just a few of the many written client comments which we received:
• I would recommend Mellott & Mellott because of their integrity, service, quality and value. My account is managed by Sharon who is always a pleasure to work with. My requests are promptly taken care of and her work is accurate and timely. She is always available for me.
• I cherish your service. I feel the firm is honest and trustworthy with a high degree of integrity that sticks to its core business.
• Your firm is efficient. Rick Rumpler and Judy the receptionist are very pleasant and Rick never seems to mind my calls.
• Jack has been a great help to me in understanding the tax process when I was divorced.
• Tom Meyer is thorough, totally honest and gives personal attention.
• Don, Jr. and his assistant Kim have been very professional. They are very knowledgeable and all my questions were answered in a very timely manner.
• Mellott & Mellott has provided quick and professional service. They handle things as if they are their own.
• I would refer your firm because of your prompt service, great follow up and when a change needed to be made, Jack and Rick were great.
• John Mellott has always been very professional and trustworthy, like a brother.
• Don, Sr. is very knowledgeable, easy to contact, professional and interested in the client¹s views and opinions.
• Your superb, timely, responsive and customized service has made me feel like I was the only Mellott & Mellott client.
• Working with your firm is so much easier and your work product more thorough than what I had previously experienced.
Based on references like these, (we have many more similar to them), we believe you may comfortably refer us to your friends, clients and contacts that need the services of a Certified Public Accountant. To view the remaining survey responses, click full 2001 survey responses.
Lastly, while we are consistently rated by our peers in the top 5% of accounting firms, it is the ratings of our clients that mean the most to us.
Sincerely,
Donald L. Mellott, Jr.
Managing Partner |
