As in previous years, we have mailed surveys to our clients requesting opinions and feedback on the preparation of their income tax returns. The results have been clearly positive! To date, 100% of the 200 replies have been favorable.

Below are just a few of the many client comments we have received with regard to the 2002 tax season:

• It is a pleasure doing business with the Mellott family, where we have been for about 50 years.

• Michelle has been friendly, highly professional and a great help resolving all questions and issues that arise.

• Judy is my favorite receptionist and John has all the attributes times 100. We couldn't ask for better people to handle our taxes.

• Don, Jr. is the most honest and understanding of such a complicated account. He has command of our situation. Judy and Kim both know my voice and that makes me feel special.

• I would recommend your firm for many reasons. You are prompt to return calls, are always courteous, friendly, patient and give consideration to how to save the client money. The extra service you provide helps lighten the load.

• Your firm is the best! The personal touch that everyone in the firm gives to the client is exceptional.

• Everyone at Mellott & Mellott is wonderful and I want to thank you not only for doing my taxes but for being such good friends.

• Tom Meyer does a fine job and is always available to personally discuss issues. All employees are friendly and courteous.

• Because of thorough, competent and very personable service I would recommend you to anyone. John is great!

• Mellott & Mellott takes the time to make me feel that you value my business and that I'm not just another number or account. Your firm is friendly, competent, efficient and responsive.

• Your firm associates are friendly and demonstrate the utmost in professionalism. You should be proud of all of them.

• Your firm provides thorough, considerate and attentive service, I would highly recommend you; I have great trust in our relationship.

• Your personalized service is like doing business with a friend.

• Your professionalism both in interpersonal contacts and technical capabilities are superb.

• My relationship with Mellott is built on honesty, integrity and trust. It is one fine firm!

• Your firm has provided me with a good balance between contact with the partner and preparer, exactly the service standard I was seeking.Your firm is dependable and quick with my returns. They know me when I call which means they care.

Based on references like these and we have many more similar to them, we believe you may comfortably refer us to your friends, clients and contacts that need the services of a Certified Public Accountant. To view the remaining survey responses, click full 2002 survey responses.

Lastly, while we are consistently rated by our peers in the top 5% of accounting firms, it is the ratings of our clients that mean the most to us.

Sincerely,

Donald L. Mellott, Jr.
Managing Partner