Dear Client:

As in previous years, we have mailed surveys to our clients requesting opinions and feedback on the preparation of their income tax returns. The results have been unbelievably positive!

Would you recommend our Firm to others? If so, why?

• Yes, John is either available or very quick to return a phone call. He is very patient and helpful. He never rushes me off the phone and explains everything so that we understand.

• Yes, accuracy, going beyond the obvious, establishing a relationship of partnership, cooperation and ease.

• Yes, M&M spends the time to understand their client’s business and needs. Our Company has increased sales 10 times over the past three years, and M&M has helped manage that growth.

• Yes, you have always been very responsive and professional to our needs, whether articulated by us or anticipated by you.

• Yes, through both business and personal financial dealings with M&M I’ve found the Company to be very easy to work with.

• Yes, personalized professional service with competent partners and personnel. They care about us!

• Yes, true professionalism. Top of the CPA field.

• Yes, I feel that the employees who worked with me were interested in me personally and tried to be helpful beyond the preparation of documents.

• Yes, Rick Rumpler is awesome. Great client service, professional, accurate and fast.

• Yes, Tom Bowns is very helpful and takes time with people who are confused like me!

• Tom Meyer has not only done a superb job on my taxes, but has given me advice, honest and direct, on other financial matters.

• Yes, John’s advice on taxes has been wonderful. His advice on business, retirement and savings is what puts him in a class of his own. Thanks John!

• Yes, M&M is great, personable, reliable, wonderful, easy to talk to and friendly.

• Yes, I am grateful for Don Sr.’s expertise, efficiency, and friendliness. He leaves me with a sense of confidence.

• Yes, without question, the most professional business I deal with.

Were the employees of our Firm courteous, friendly and responsive?

• Yes, extremely so. I would like to especially commend Erin for her painstaking diligence.

• Yes, everyone is always courteous and helpful. Not sure how you do it, but it is as outstanding as it is rare.

• Absolutely, the professional, thorough completion of the tax filing process was exceptional.

• Employees of M&M are exceptionally cordial and accommodating in serving me.

• Everyone I’ve ever talked to has been courteous, friendly and responsible.

• Yes. Rick, Michelle, Regina and Jack are our contacts. Judy does a tremendous job on the telephone.

• Yes, the receptionist is always pleasant when I call. Tom Meyer is courteous and fun also. He is very responsive returning telephone calls. Tom has a way of explaining those items I do not understand, so that I can easily comprehend them.

Based on references like these and we have many more similar to them, we believe you may comfortably refer us to your friends, clients and contacts that need the services of a Certified Public Accountant. To view the remaining survey responses, click full 2003 survey responses.

Lastly, while we are consistently rated by our peers in the top 5% of accounting firms, it is the ratings of our clients that mean the most to us.

Sincerely,